About this course
This comprehensive course is designed to equip participants with the skills and knowledge required to efficiently support and manage office applications in a business environment. From mastering essential software tools to troubleshooting common issues, this course provides a solid foundation for anyone looking to pursue a career in IT support. Participants will gain hands-on experience with popul...
What you'll learn
- Install, configure, and maintain Microsoft Office desktop applications and Office 365 services
- Demonstrate advanced Word, Excel, PowerPoint, and Outlook proficiency for business workflows
- Administer Office 365 and Google Workspace accounts, permissions, and basic policies
- Diagnose and resolve common application, compatibility, and performance issues
- Implement document management best practices including versioning, sharing, and collaboration
- Apply security best practices for accounts, data protection, and endpoint hygiene
- Deliver effective user support: ticket handling, communication, and knowledge-base use
- Complete a capstone project demonstrating end-to-end support and administration skills
Prerequisites
Basic computer literacy (file management, using a web browser) and familiarity with common office workflows; no prior IT certification required.
- Level
- Intermediate· Level
- Duration
- 10 weeks· Duration
- Language
- English· Language
- Modules
- 14· Modules
Skills you'll gain
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Office 365 administration
- Google Workspace administration
- Troubleshooting and diagnostics
- User support & communication
- Document management
- Security best practices
- Ticketing workflow
What you'll study
14 modules — work at your own pace.
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Why people choose jypi for their learning
“Being able to go at my own pace changed everything. I fit learning in around my job and family — no pressure, just progress when I'm ready.”
“I took what I learned here and used it straight away on a new initiative at work. My manager noticed the difference within a few months.”
“My degree didn't cover half the stuff I needed for my role. jypi filled those gaps with courses I could actually finish.”
“It's not only about career. I learn because I'm curious. jypi lets me follow that without limits.”
