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Service Management (ITIL) - Certificate Course - within IT Support Specialist
Chapters

1Introduction to ITIL and Service Management

2Service Strategy

3Service Design

4Service Transition

Service Transition OverviewTransition Planning and SupportChange ManagementService Asset and Configuration ManagementRelease and Deployment ManagementKnowledge ManagementService Transition ProcessesService Testing and ValidationEvaluation and Risk Management

5Service Operation

6Continual Service Improvement

7ITIL Processes and Functions

8ITIL and IT Support

9Implementing ITIL in an Organization

10Advanced ITIL Practices

11ITIL Case Studies and Best Practices

Courses/Service Management (ITIL) - Certificate Course - within IT Support Specialist/Service Transition

Service Transition

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Focus on transitioning new or changed services into operations, ensuring minimal disruption.

Content

8 of 9

Service Testing and Validation

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